This privacy policy has been drawn up to protect personal information when using The Grand Hotel’s website www.thegrandhotelbd .com.
By providing us with your personal details, you are consenting to the collection, storage and use of information to improve services and enable us to operate more effectively. It is the sole responsibility of person’s to ensure details given are true and up to date.
Use of your information
The information collected and stored is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. Information is disclosed to our employees, and relevant parties only on “a need to know” basis and we confirm that all such persons understand the importance of client confidentiality and privacy.
In addition, we may use the information for the following purposes:
- To notify you about any changes to our website due to improvements/ changes in service/products
- If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you
- Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you.
- Where you have consented to receive our e-newsletters, from time to time to provide that to you.
Disclosure of your information
We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimize credit risk. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in. If you do not want us to use your data for third parties use, please contact us at frontdesk@grandhotelbd.com.
We do not use or disclose sensitive personal data, such as race, religion, or political affiliations.
Protection of information
We have set adequate and appropriate security measures in relation to the collection, use and retention of personal information in order to prevent unauthorized access or disclosure. If anyone requests their personal information it will only be disclosed after proof of identity has been provided and the hotel is satisfied with it.
Your payment information
Payment details are not stored by us. That information is processed securely and privately by the third party payment processors that we use. We will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors do not use your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
Third party links
You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Use of cookies
Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies, if used would be downloaded once you click on advertisements on our Website.
Changes to our policy
We may update our policies from time to time according to changes our website and customer needs. Please regularly review these policies to be informed of how we are protecting your personal data. We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at frontdesk@thegrandhotelbd.com
